Privacy Policy for Sky Hills Casino

Effective Date: 1 March 2026

Welcome to Sky Hills Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: name, date of birth, address, email address, phone number, and other similar contact data.
Account Information: username, password, and other registration details.
Financial Information: payment card details, transaction history, and billing information.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

To register and manage your account.
To process your transactions and payments.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and age verification.
To provide customer support and respond to your inquiries.
To improve our website, products, and services.
To send you marketing communications, where you have consented to receive them.
To detect and prevent fraud and other illegal activities.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Performance of a contract: to provide you with our services and fulfill our contractual obligations.
Legal obligation: to comply with applicable laws and regulations.
Consent: where you have given clear consent for us to process your personal data for specific purposes.
Legitimate interests: to improve our services, prevent fraud, and protect our rights, provided that your interests and fundamental rights do not override those interests.

4. Sharing Your Information

We may share your personal data with:

Service providers and partners who perform services on our behalf, such as payment processors, identity verification providers, and IT service providers.
Regulatory authorities, law enforcement agencies, or other third parties as required by law or to protect our rights.
Affiliated companies within the Sky Hills group for operational and business purposes.

All third parties with whom we share your data are required to keep your information secure and confidential.

5. International Transfers

Your personal data may be transferred to, and processed in, countries outside the United Kingdom. We ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction.

7. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the following rights under UK data protection law:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to erase your personal data in certain circumstances.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us using the details below.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The updated policy will be effective immediately upon posting.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sky Hills Casino
Email: [email protected]
Phone: +44 20 7946 0958
Address: Sky Hills Casino Ltd, 15 Baker Street, London, W1U 3BW, United Kingdom

Thank you for choosing Sky Hills Casino. Your privacy is important to us.